High quality aged care
Healthy@home is a consortium of 19 leading organisations committed to providing high quality community aged care services in Brisbane North and Caboolture to help older people maximise their independence and remain living at home.
The consortium includes community aged care service providers, government and non-government agencies, peak bodies and advocacy groups. Our workforce exceeds 1000 clinical and non-clinical
support staff across all member organisations.
Each of the 13 service provider members has over 20 years’ experience and is fully accredited under the aged care quality standards.
Efficiency and investment
All healthy@home member organisations are not-for-profit, which means that all funds are invested into supporting better client care and innovative research. This research includes a trial of the Active at Home exercise and wellness program, which is now being readied for national rollout as an ongoing program.
Partly due to the efficiencies generated through our consortium model, the number of clients we support has grown significantly since inception (October 2013). We now provide services to around 8000 older people every year.
Our consortium is only one of seven non-government service providers nationally that manages a contract of a similar scale.
Healthy@home is collaboratively managed and has a well-established governance structure, which includes a management group that oversees the consortium’s operations.
The group is comprised of representatives from each of the provider and peak organisation members, Metro North Hospital and Health Service, and carer and consumer representative organisations.
The consortium structure allows for more efficient communication with government because there is one central point of contact for 19 organisations.
This de-risks operations for government because it needs only to deal with one large organisation, in which all members share accountability.
Excellence in client service
Our focus is on meeting the changing needs and preferences of our clients, so we take a nimble, client-centred approach to service delivery.
To achieve this, healthy@home includes providers experienced in supporting people with diverse needs, characteristics and life experiences, who may have experienced exclusion, discrimination and stigma during their lives or who are part of a culturally and linguistically diverse group.
This is important because our clients display the same diversity of characteristics and life experiences as the broader population.
Consortium members share expertise, data and other program information so we can deliver tailored, personalised services to identify and respond to client needs.
Brisbane North PHN leads the consortium as part of the broader strategic work it undertakes to improve coordination of care across the two aged care planning regions within its catchment.
Through the involvement of Brisbane North PHN, we have better communication channels with healthcare services, general practice and hospitals.
This allows us to support the development of a holistic system to improve the health and wellbeing of older Australians.